Cookie Policy
Effective Date: 11 May 2026
This Cookie Policy explains how Stay Eastbourne uses cookies and similar technologies on https://www.stayeastbourne.co.uk.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function properly, improve user experience, remember preferences, and collect analytics information.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and cannot be switched off.
They may include cookies used for:
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Secure logins;
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Booking functionality;
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Payment processing;
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Fraud prevention;
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Session management.
Analytics and Performance Cookies
These cookies help us understand how visitors use our website so we can improve performance and user experience.
They may collect information including:
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Pages visited;
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Time spent on pages;
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Traffic sources;
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Device and browser information.
Functional Cookies
These cookies remember your preferences and settings, such as saved searches or login details.
Marketing Cookies
We may use cookies from advertising and marketing partners to deliver relevant advertising and measure campaign effectiveness.
3. Third-Party Cookies
Some cookies may be placed by third-party services integrated into our website, including:
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Payment processors;
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Analytics providers;
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Booking software providers;
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Social media platforms.
We do not control third-party cookies and recommend reviewing their privacy policies.
4. Managing Cookies
Most web browsers allow you to control or disable cookies through browser settings.
Please note that disabling certain cookies may affect website functionality and booking features.
You can also manage cookie preferences through our cookie consent banner.
5. GDPR and Consent
Where required by law, we obtain consent before placing non-essential cookies on your device.
You may withdraw consent at any time through your browser settings or cookie preferences.
6. Contact Us
If you have any questions regarding this Cookie Policy or our use of cookies, please contact:
Stay Eastbourne
Email: hello@stayeastbourne.co.uk
Telephone: 07498 729747
Privacy Policy
Effective Date: 11 May 2026
Stay Eastbourne is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, contact us, or interact with our services.
1. Who We Are
Stay Eastbourne
31 The Goffs
Eastbourne
BN21 1HF
Email: hello@stayeastbourne.co.uk
Telephone: 07498 729747
2. Information We Collect
We may collect and process the following types of personal information:
Booking Information
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Full name;
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Billing address;
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Email address;
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Telephone number;
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Reservation details;
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Guest information.
Payment Information
Payments are securely processed through third-party payment providers.
We do not store complete payment card information on our systems.
Website Usage Information
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IP address;
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Browser type;
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Device information;
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Website activity;
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Cookies and analytics data.
Marketing Information
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Newsletter subscriptions;
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Communication preferences;
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Promotional engagement.
Customer Accounts
Where users create accounts, we may store login credentials and account preferences.
3. How We Use Personal Information
We use personal information for legitimate business purposes including:
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Managing bookings and reservations;
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Processing payments and deposits;
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Providing customer support;
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Sending booking confirmations and updates;
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Managing customer accounts;
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Improving website functionality and services;
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Fraud prevention and security;
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Legal and regulatory compliance;
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Sending newsletters and marketing communications where consent has been given.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
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Performance of a contract;
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Compliance with legal obligations;
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Legitimate interests;
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Consent for marketing and non-essential cookies.
5. Sharing Your Information
We may share personal information with trusted third parties including:
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Payment processors;
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Booking software providers;
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IT and hosting providers;
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Cleaning and operational partners where necessary;
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Professional advisers and insurers;
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Law enforcement or regulatory authorities where legally required.
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We do not sell personal data.
6. Data Retention
We retain personal data only for as long as reasonably necessary for:
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Managing bookings;
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Legal and tax obligations;
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Resolving disputes;
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Fraud prevention;
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Regulatory compliance.
When no longer required, data will be securely deleted or anonymised.
7. Your Rights Under UK GDPR
You have the right to:
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Access your personal data;
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Correct inaccurate information;
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Request deletion of personal data;
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Restrict or object to processing;
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Withdraw consent for marketing;
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Request data portability where applicable.
Requests may be sent to hello@stayeastbourne.co.uk.
We may require proof of identity before processing requests.
8. Marketing Communications
Where consent has been provided, we may send promotional emails and newsletters.
You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies.
Please refer to our Cookie Policy for further information.
10. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no online platform can guarantee absolute security.
11. Third-Party Websites
Our website may contain links to external websites including Airbnb, Booking.com, and Vrbo.
We are not responsible for the privacy practices or content of third-party websites.
12. Complaints
If you have concerns about how we process personal data, please contact us first.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on our website.
Contact Information
Stay Eastbourne
31 The Goffs
Eastbourne
BN21 1HF
Website: https://www.stayeastbourne.co.uk
Email: hello@stayeastbourne.co.uk
Telephone: 07498 729747
Privacy Policy Summary
Stay Eastbourne respects your privacy and is committed to protecting personal information.
We collect personal data necessary for:
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Processing bookings;
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Managing customer accounts;
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Sending booking communications;
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Processing payments;
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Providing customer support;
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Sending newsletters where consent is provided;
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Website analytics and security.
We do not sell personal data.
Personal data may be shared with trusted service providers including:
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Payment processors;
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Booking software providers;
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IT and hosting providers;
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Professional advisers where required.
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We retain personal information only for as long as reasonably necessary for operational, legal, tax, and regulatory purposes.
Users may request access, correction, deletion, or restriction of their personal data by contacting hello@stayeastbourne.co.uk.
If you believe your data rights have been violated, you may contact the UK Information Commissioner’s Office (ICO).